Welcome to Premier

Your people are your most precious asset. Whether you are an existing Premier client, or a new customer looking to experience our services for the first time, welcome

OUTLINING PERFORMANCE MANAGEMENT
The manager’s role in staff development
Understanding ‘Performance Management’
Obstacles to effective performance

SETTING MOTIVATIONAL GOALS, TARGETS AND OBJECTIVES
Setting SMART objectives
Idetinfying development areas
Communicating performance expectations
Creating a motivational environment

MONITORING AND EVALUATING PROGRESS
Planning consistent and objective reviews of progress
Structuring the review meeting
Knowing when to and when not to intervene
Encouraging staff to monitor their own progress

COACHING AND FEEDBACK
Providing specific feedback
Effective delegation: when, why and how
Coaching techniques
Giving encouragement

HANDLING PERFORMANCE ISSUES
Conflict resolution techniques
Working through performance issues with staff

4 Ravey Street
London EC2A 4QP
t: +44(0)20 7729 1811
f:+44(0)20 7729 9412
information@premiercs.co.uk