INTRODUCTION TO CORE SKILLS AND KEY
RESPONSIBILITIES
The role of the supervisor & the key qualities for success
Understanding your objectives and responsibilities
Balancing demands & expectations of management & team
ESTABLISHING DIRECTION AND PLANNING CHANGES
Setting goals and knowing how best to achieve them
The importance of planning in increasing effectiveness
Using time management techniques to make improvements
The impact of change & how to plan for a positive outcome
TEAM DEVELOPMENT AND PEOPLE MANAGEMENT
Knowing the key stages of team development
Different management skills for different situations
Influencing team work by identifying team roles & preferences |
DELEGATION AND MOTIVATION
Developing people to excel in their roles
Linking the four stages of delegation individual needs
Providing recognition and giving specific feedback
Dealing with difficult issues and performance problems confidently
Using techniques to handle tricky situations in a constructive way
EFFECTIVE COMMUNICATION
Identifying and evaluating our personal leadership · Communication
style
Understanding the principles of clear communication
Recognising the impact of your communication
How to improve your communication style to get results |
4 Ravey Street
London EC2A 4QP
t: +44(0)20 7729 1811
f:+44(0)20 7729 9412
information@premiercs.co.uk |
