This ITIL® Foundation V3 training course is based on principles described in the five core ITIL® Service Management books. The course prepares participants for the examination leading to the Foundation Certificate in IT in Service Management.

The objectives of the ITIL Foundation course V3 is to enable delegates to understand ITIL® and what it can do for Service Management. Delegates will understand how to implement ITIL®, maximize your benefits while minimizing your risks and costs and understand the leadership’s role in the successful application of ITIL®

Provides guidance on how to design, develop and implement Service Management, not only as an organizational capability but also as a strategic asset. Service strategy is about ensuring hat organizations are in a position to handle the costs and risks associated with the service they deliver. Decisions made with respect to Service Strategy have far-reaching consequences, including those with delayed effect

SERVICE DESIGN

Provides guidance on how to design, develop services and Service Management processes. Service Design covers design principles and methods for converting strategic objectives into portfolios of services and service assets. Service Design guides organizations on how to develop design capabilities for Service Management.

SERVICES TRANSITION

It provides guidance on the transition of new and changed services into live operations. It provides guidance on managing the complexity related to changes – preventing undesired consequences while allowing for innovation.

SERVICE OPERATION

Provides guidance on achieving effectiveness and efficiency in the delivery and support of services to ensure value for money. Guidance is provides on maintaining stability, fixing problems, scheduling operations, controlling demand and optimizing capacity utilization while allowing for changes from both the reactive and pro active perspectives.

CONTINUAL SERVICE IMPROVEMENT

Provides guidance on how to design, develop and implement Service Management, not only as an organizational capability but also as a strategic asset. Service strategy is about ensuring that organizations are in a position to handle the costs and risks associated with the services they deliver.

SERVICE STRATEGY

Provides instrumental guidance in creating and maintaining value for customers through better design, transition and operation of services. It combines principles, practices and methods from quality management, change management and capability management. Guidance is provides for linking improvement efforts and outcomes with service strategy, design, transition and operation

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