Sales people, buyers, service providers or people in a customer facing position. Those looking to boost their confidence and achieve successful outcomes when negotiating with suppliers, clients or colleagues.

PLANNING & PREPARATION
Understanding the principles of success
Knowing the skills you need
Working with different types of negotiation· Defining clear objectives
Clarifying priorities and starting position
Assessing the other party’s strengths and weaknesses

PRESENTING THE PROPOSAL
Timing and phrasing your objectives effectively
Choosing the right response
Using tactics and counter tactics
Reading and using body language

NEGOTIATION TACTICS
Negotiating in groups
Understanding and allocating roles
Briefing the team
Dealing with unhelpful behaviour

BARGAINING POWER
Keeping the advantage
Using ‘packaging’ to strengthen your position
Using ‘visioning’ to stimulate desire

CLOSING WITH CONFIDENCE
Choosing the right ‘close’
Timing your final offer
Overcoming last minute hitches
Using a mediator

4 Ravey Street
London EC2A 4QP
t: +44(0)20 7729 1811
f:+44(0)20 7729 9412
information@premiercs.co.uk